Responsible Gaming

Our responsible gaming policy at Fair Go Casino helps us actively promote a healthy approach to gambling and responsible gaming. We plan to do everything we can to make you want to stay on our site and use our services for as long as possible. We also strive to ensure that every player remembers that gambling is entertainment for adults only.
Enjoyment is the key to providing a high-quality gaming service. Real money games aren’t a way to earn income, they’re simply exciting entertainment.
The safety and well-being of our players is important to us, so we are committed to providing you with tools to help you manage your time and spending.
We have also outlined the signs of a problem gambling relationship and provided contact details for Australian organizations that offer counseling and support to anyone who needs it.
To conclude, it is our continued commitment to prevent underage gambling and to keep parents and guardians informed about how they can help.

When it comes to responsibility, it is first and foremost about treating each other with respect. It should not cause harm, provoke, or exert pressure without causing harm to yourself or those who depend on you emotionally or financially.
It is important to have a clear understanding of time management and financial literacy. You must take responsibility for the money you lose in case of failure and know when to stop.

If you’re concerned about your gambling habits, we encourage you to use our self-help tools. One lets you set deposit limits, and the other is a mutual agreement with us for a self-imposed break from playing at Fair Go.

Good money management is key to responsible gaming. That’s why we’ve made it easy for you to set daily or monthly deposit limits.
To set a limit, contact our 24/7 support team by email or live chat. Once your request is processed, we’ll add the limit to your account.
Select a limit you are comfortable spending. We will notify you by email when you reach your limit. Your limits can be changed or removed at any time by contacting us.

Sometimes taking a break from gaming is the best choice. Fair Go offers a self-exclusion option that temporarily freezes your account.
This agreement between you and Fair Go can last a week, a month, a year, or permanently.
After you submit the signed form, we’ll freeze your account for the chosen time. It will only be reactivated after the period ends and our management has reviewed it.

If you or someone you know has any of these signs, it’s time to get help:

• Hiding or lying about gambling habits;
• Refusing to admit there’s a problem;
• Borrowing money to gamble or pay off gambling debts;
• Chasing losses;
• Becoming obsessed with gambling;
• Feeling anxious, depressed, or irritable when not playing;
• Committing theft or fraud to fund gambling;
• Skipping work, hobbies, or family events for gambling;
• Spending essential household funds on games;
• Neglecting food or sleep due to excessive play.

In addition to Fair Go’s tools, there are free services in Australia offering counselling, programs, and group support:

• Gamblers Anonymous;

Free support groups with regular meetings nationwide;

• Gambling Help Online;

Self-help tools, phone, SMS, and chat support, 24/7 and confidential;

• Gambling Therapy.

Advice, online groups, self-tests, and blocking software.

Along with our tools and self-exclusion service, Fair Go strictly prohibits anyone under 18 from opening an account or using our gambling services.
We also require verification documents such as a valid ID and a recent utility bill, before processing payouts.

You should make sure your kids don’t gamble but we also need your help. Keep an eye on how they use the internet and check out the sites they visit.
Use tools such as Family Zone to block unwanted sources and Net Nanny to control apps, convert content, and limit device usage time.
Keeping children in a safe online space is considered the single most effective policy measure to achieve the objective of reducing gambling among minors.

As a responsible brand, Fair Go empowers you with the resources required to maintain control. It’s basically restrictions on deposits and being able to opt out. If gambling stops being fun, contact our support team.
The message we want to get across is to always be mindful of your responsibility when you’re online. Playing slot machines, board games, and video poker should be done wisely, and then it’ll be a really cool way to spend your time.
Work hard, play hard but always stop when the fun ends.